Happy to Help Worksheet


Presenting four different scenarios, this worksheet asks the level of customer service described in each scenario to be reviewed.  It also provides an opportunity to consider how the situation could be avoided in future.  The solution provides a suggestion, but is by no means a definitie answer.

Answer and Interactive PDF Button

You receive:

  • 1 x Editable Word version (.docx) of worksheet, consisting of 2 pages
  • 1 x Editable Word version (.docx) of worksheet with answers, consisting of 2 pages
  • 1 x Interactive PDF (.pdf) of worksheet that facilitates onscreen completion, consisting of 2 pages

Specification coverage:

  • OCR Cambridge National in Enterprise and Marketing: R064 – LO 4.5
  • OCR GCSE (9-1): Business 2 – 4.3
  • Edexcel GCSE (9-1):Theme 2 – 3.4